AI major focus for big retailers

By 2020 a large part of customer interaction in retail will be managed by Artificial Intelligence; Gartner predicts. And accordingly, AI was the focal point for many of the speakers at Shoptalk Europe that was held in Copenhagen this week. According to Fashion and Mash, several of the large retailers, like eBay, Westfield and Topshop among others, cited that AI will be the tool for making the shopping experience more personalized in the future, for instance through machine learning, visual search and natural language processing.

Screenshot from Fashwell.

 

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